Table of Contents


Kan ikke slette mail i webmailen

Hvis man primært benytter webmail til at håndtere mail (dvs. at man ikke henter mailen hjem til en lokal PC) kan man komme ud for at den tilgængelige diskplads er ved at være brugt op, og det derfor er nødvendigt at slette gamle mails som ikke længere er relevante for at skaffe mere plads.

I den forbindelse kan man opleve en fejl i stil med denne:

ERROR: Could not complete request.

Query: COPY 5,17:24,55:56,58:61 "INBOX/Papirkurv"

Reason Given: Over quota

Problemet er at SquirrelMail ikke flytter mailen over i papirkurven, den kopierer den og sletter den efterfølgende fra den oprindelige placering. Dette kan logisk nok ikke lade sig gøre hvis mailboksen allerede er løbet tør for plads da kopieringen så ikke kan foretages.

 

Løsning:

 

Log ind i SquirrelMail (webmailen).

 

Klik på "Indstillinger" -> "Mappeindstillinger"

 

Klik på rullemenuen ud for "Papirkurv:" (den står sikkert lige nu til "Trash" og vælg "[Brug ikke papirkurven]".

 

Nu kan de gamle mails slettes uden problemer. Papirkurven kan reaktiveres når sletningen er overstået.


Our own SMTP service

Use this for your SMTP to avoid using one with customer mail accounts: smtp-relay.goldenplanet.dk (relays only for Kolding and Kiev)


SPAM filtering - Get rid of ad emails

Filtering on your PC

To insure the smallest possible error rate we cannot set a very aggressive setting on our scanners on the servers. However some correct mails may accidently get marked as SPAM, and if you have set the server to disregard spam, then it is lost forever.

Therefor we recommend to use a local filter in your email program to move SPAM marked emails into a folder. That way you can store emails accidently marked as spam, and quickly find them should it be needed.

If you would like to have an extra filtering/scanning that is adapted for your needs and email patterns, we recommend using SAproxy. This is an open source program so it is free.

Filtering on the server

When an email is received by our servers it is analysed via international databases, to see if could be a SPAM email – that is an unwanted ad.

When an email is detected as being SPAM, a label (’SPAM: ’) is added to the start of the subject line and a spam flag in the header is set to YES.

This enables you to filter on this characteristic directly on the server or in your email program.

  1. Start the webmail by going to mail.your-domain.com (where your-domain.com is replaced by your actual domain).
  2. Login as the user (your email address) that you want to set up the filters for.
  3. Choose 'Filters' in the menu in the upper menu.
  4. Click the button 'Add a New Rule' to add a new filter.
  5. Select 'Header'-'X-Spam-Flag'-'contains' in the first line og selects.
  6. Write: 'YES' in the last field. Make sure it is in capital letters.

  7. - If you wish to create a new folder and save them in this on the server, you should choose the option 'Move message into' and write the name of the new folder in the box on the right. This is generally not recommended unless you connect to the server using IMAP, since it requires you to log into the webmail and empty the folder manually. Otherwise you will fill up your mailbox and run out of diskspace.

    - If you want to delete the SPAM emails directly on the server, then mark the option by 'Discard Silently' in the 'Action' area.

  8. In the area 'Additional Actions' mark the checkbox by the 'STOP' text.
  9. Click on the button 'Apply Changes' to activate the new filter.

     

Please notice that SPAM emails that are forwarded from other email address’s (could be an alias or simply another account) will rarely be detected as SPAM and would therefore not be labelled as such.


Howto setup Outlook Express as your email client

This howto is base don Outlook Express version 5, but should be applicable to must other versions.

Choose the menu item ’Tools’ and then sub item ’Accounts’:

Choose the tab ‘Mail’. Click on the account where you wish to use POP3 via our servers and click on ‘Properties’:

 

Choose the tab ‘Servers’.

In the field ‘Incoming mail (POP3)’ you put mail.your-domain.com where your-domain.com is replaced by your real domain name.

In the field ’Account name’ you put username%your-domain.com the username is the name of the POP3 email account you want to receive email from. Example: info%test.com would get mail for the user ‘info’ for the domain test.com.

In the field ’Password’ you should put the supplied or changed password for the account in question.

Click on the button ’OK’ to save the settings:


Howto setup Pegasus Mail as your email client

This Howto is based on version 3.1, but should also be useful on must other versions.

If you don’t have Pegasus Mail, you can download the lasted version for free here.

Choose the identity where you wish to receive your email from your domains POP3 server:

 

Choose the menu item ’Tools’ then the sub item ’Internet options...’ :

 

Start by checking the from address you wish to be displayed on your emails under the tab ‘General’:

 

Then choose the tab ’Receiving (POP3)’

In the field ’POP3 host’ you but mail.your-domain.com where your-domain.com is replaced by the actual name of your domain.

In the field ’User name’ you but your username@your-domain.com where ‘username’ is the name of the POP3 account where you would like to receive email from.

In the field ’Password’ you would of course need to but the supplied or the changed password.

Other fields are marked as needed but ‘Delete mail from host...’ should be marked to avoid that your mail box would become full and you then can’t receive email anymore.

To save and end the setup click the ’OK’ button

 

If you still haven’t supplied your name as the sender do the following:

Choose the menu item ‘Tools’ then the sub item ‘Options...’

 

Under the tab ’General’ enter your name and click the ’OK’ button:


Howto set up outgoing mail server (SMTP) in Pegasus Mail

This Howto is based on version 3.1, but should also be useful on must other versions.

If you don’t have Pegasus Mail, you can download the lasted version for free here.

Choose the identity where you wish to use your domains mail server (SMTP) to send emails:

 

Choose the menu ’Tools’ -> Internet options…:

 

Choose the tab ’Sending (SMTP)’

In the field ’SMTP host’ you write mail.your-domain.com where your-domain.com is replaced by your actual domain name.

Mark the checkbox next to ’Login using my POP3 setting for username and Password’

Click the button ’OK’:

The above requires that the chosen identity also receives mail via POP3 on your domains mail server.

Your Pegasus Mail is now set to send your emails via your domains mail server (SMTP).


Outlook and Outlook Express cannot fetch mail - session ends with timeout

Outlook and Outlook Express has a bug that may cause the application to "hang" when collecting mail via POP3 - after a while the application reports a timeout and subsequent attempts to fetch mail all ends in the same way: Every time the process starts fetching this specific mail it hangs for a while and stops with a timeout. An alternative symptom is that one mail is fetched over and over again while other mails are left on the server.If the user logs into the webmail and deletes the oldes mail in the list (usually a SPAM-mail) the problem disappears and mails can be retrieved again - although it sometimes ends with another mail blocking the process again.

 

The error is caused by a bug in Outlook and Outlook Express that prevents it from handling a mil with an empty or damaged Message-ID which is a part of the information that is included in the mail and used internally by the application to process the mail. If another mail application is used the mail is downloaded and the problem disappears.

 

The website below has a description of the problem as well as a description of a filter that will delete the mail before it becomes a problem to the mail application:

 

IceWarp Outlook Help


Howto setup Netscape or Mozilla Mail as email client

Howto setup Netscape or Mozilla Mail as email client

This howto is based on Netscape version 6.2, but should also with small adjustments be applicable for most other versions and also Mozilla.

Start Netscape and click on the small mail icon in the bottom left corner:

Choose the menu item "Edit" and click on "Mail & Newsgroups Account Settings":

A new window will pop up - now create a new account by clicking "New Account". make sure the check box is marked by "ISP or email provider" before clicking "Next".

Now enter the sender information, that you wish to be displayed to the recipient of your emails - normally you would write your own name and email address in these two boxes, but it can just as well be a company name or "Customer Support", you enter in "Your name:" - In the following example we use John Doe and the domain gpserver.dk:

Click "Next" to continue.

The mail server setup can be slightly different from setup to setup. But "Incoming Server" is almost always "mail.your-domain.com" - in this case where we are are setting up an account for the domain "gpserver.dk" we need to use "mail.gpserver.dk". For the "Outgoing Server (SMTP)" we recommend using your internet providers SMTP server, since more and more providers block access to other SMTP servers than their own. See article from "Related articles" to see a list of provider SMTP servers in Denmark if you don't have your providers details on hand.

In the shown example we have chosen to use a POP3 server (which is the most common), but we do also support the use of IMAP - the difference is that POP3 retrieves the email to your local computer and then deletes the email on the server, while IMAP works with the email directly on the server, this means that the email stays on the server.

The advantage on using IMAP is greatest when you need the ability to access your email from the web mail interface or another computer, because the emails stays on the server until deleted. This is of course not possible if you use POP3 since the emails are stored on your computer and not on the server. The disadvantage is of course that you don't have unlimited space on the mail server, and must clean up the mail box in regular intervals or choose to upgrade your mail storage on your domain. You would also require a permanent connection to the internet, since you re connect to the server each time you click on an email.

Click "Next" to continue.

Enter the user name that you where given by the administrator - it is crucial that the user name is identical to the email address except for the "@" character that is replaced by a "%" character, since most email clients won't accept a "@" in the user name. This makes the user name in our case: "johndoe%gpserver.dk":

Click "Next" to continue.

"Account Name" is a descriptive name for the account, it is only there to make your life easier when juggling multiple email accounts. It is shown in the list of folders to the left of the messages Netscape suggest you use your email address but it could just as well be "Home", "Support", etc.

Clicking "Next" will take you to the summation of the entered information - check to see everything is in order and accept by clicking the "Finish" button.


How to set up outgoing mail server (SMTP) in Windows Mail

This description is based on Windows Mail. But the settings are similar to its precursor Outlook Express.

Choose the menu item ’Tools’ and then the sub item ’Accounts’:

Choose the tab ‘Mail’. Click on the account where you wish to use SMTP via our servers and click on ‘Properties’:

Choose the tab ‘Servers’.

In the field ’Outgoing mail (SMTP)’ you put mail.your-domain.com where your-domain.com is replaced by your real domain name.

Mark the checkbox by ’My server requires authentication’

Click on the button ’OK’:

The above mentioned settings assume that the chosen account also receives email via POP3 on your own domain.

Your Windows Mail is now set for sending your emails via your domain's SMTP server.


How to configure Thunderbird mail 3.0 settings

 

Click on ”Tools” > ”Account Settings” and afterwards on ”Add Mail Account”.

 

      

 

In the new window insert your name, email address and password. The mail address and password are the same as those you have set up via your control panel (Planet Controller) at Golden Planet.

 

 

Tick the box next to "Remember password". The mail program will now automatically try to find your account settings. If your settings were not found or would you rather add your information manually, repeat the process but stop the search by clicking on "Stop".

 

 

In the field "Incoming" you write mail.yourdomain.com while yourdomain.com is replaced by the name of your domain of course. You insert the same information in the field "Outgoing".
In the dropdown menu in the middle you can either choose POP3 (port 110) or IMAP (port 143). The difference is that POP3 gets the mail home to you and afterwards deletes it from the server, while IMAP handles the mail while it is situated on the server. If you choose IMAP you have to be aware of that your diskspace usage can increase enormously if you do not delete emails in your account. However, you have the possibilty to upgrade your diskspace at any time.

 

 


I cannot send emails because my internet service provider is blocking port 25

In order to avoid receiving spam mail some internet service providers are blocking port 25. That is why you have the possibilty to use port 10025 instead.

You do this as follows:

Choose the drop-down menu Tools -> Accounts:

 

 

Choose the tab "Mail". Click on the account where you wish to change the servers port number and click on "Properties":

 

 

Choose the tab "Advanced".

In the field "Outgoing mail (SMTP)" you change 25 to 10025.

Click on "OK":

 

 

This description is based on Windows Mail. But the settings are similar to its precursor Outlook Express.


IMPORTANT general information on email

To use email optimally with your domain name, we can give you a few general pointers:

POP3 server (incoming email):If you receive email from your dial-in provider (like AOL) you would need to put the mail server name supplied to you from your provider, but if you wish to use your domain name and thus use our servers, you need to but something like your-domain.com

SMTP server (outgoing email): This is the server that delivers your email to the final recepient. We offer to handle this for you, but it would be more efficient to use the SMTP server at your internet provider. This is because when using our server you need to go through the internet whereas you are directly connected to your provider’s server. This has no influence on the from address on your emails, see the next section.

If you wish to use our SMTP mail servers you need to setup your email program to use the same username and password on SMTP as on POP3. Couple of guides using the 2 must popular email programs you could find in "Related Articles".

From address: The from address you display to the outside world have NO connection with the POP3 email account where you receive your email, nor has it any connection to what SMTP server you use to send your emails, as mentioned above..
It is only set by the setup of your email client program. If your email settings are set to, as an example, forward all mail for @your-domain.com to you@home.com, then you could easily set you@your-domain.com as from address, and send your email via the SMTP server smtp.dial-isp.com, and receive your emails from mail.home.com

SPAM and Virus is actually misusing this very ‘feature’ of the mail protocols to send you lots of unwanted emails with invalid from address’s, and even in some cases they use a from address using your domains and email address. There is currently no solution to this problem, but we feel that a solution is very eminent.

POP3 username: Your POP3 username (if you use POP3 accounts under your virtual server) must be written as username%your-domain.com because the server is using a so called virtual IP address.


Why do I receive an email with the subject ´WARNING: YOU MAY HAVE A VIRUS´?

Since the 14. December 2001 all emails that pass through our servers are scanned for both viruses and SPAM (unwanted ad emails). If an email is detected to have a virus, the following procedure is taken:

  1. The email is deleted and will never be delivered to the intended recipient.
  2. An email is send with the subject ’WARNING: YOU MAY HAVE A VIRUS’ to the listed from address, but only if the sender is from an account on our servers.
  3. An email is send with the subject ’WARNING: YOU WERE SENT A VIRUS’ to the intended recipient, put only if the sender is from an account on our servers.

The warning contains information regarding who send the infected email, who the intended recipient was and what virus was detected.

It would seem that you have a virus infection if you have received an email with the above mentioned subject, and you should immediately install an antivirus program that can help you get rid of the problem. There are many programs available at different prices – the below mentioned programs are only a small part of those available:

McAfee – Free trial version

F-Prot – Free trial

Norton Antivirus – Free trial

AntiVir Personal Edition – Free trial

Further information regarding viruses can be found on one of the numerous virus lexicons, antivirus companies offer on the internet. A couple of the good ones are:

Virus 112 - on Danish.

Danish Computer Emergency Response Team (DK?CERT) - on Danish.

Symantec (Norton Antivirus)

F-Secure - har været på banen siden 1994!

McAfee - good lexicon, but it almost drowns in popup windows...


Why do I receive an email with the subject ´WARNING: YOU WERE SENT A VIRUS´?

Since the 14. December 2001 all emails that pass through our servers are scanned for both viruses and SPAM (unwanted ad emails). If an email is detected to have a virus, the following procedure is taken:

  1. The email is deleted and will never be delivered to the intended recipient.
  2. An email is send with the subject ’WARNING: YOU MAY HAVE A VIRUS’ to the listed from address, but only if the sender is from an account on our servers.
  3. An email is send with the subject ’WARNING: YOU WERE SENT A VIRUS’ to the intended recipient, put only if the sender is from an account on our servers.

The warning contains information regarding who send the infected email, who the intended recipient was and what virus was detected.

To sum up, you have NOT been infected with a virus- it was very close, but the mail was detected in time and made no harm. The sender has been notified and should immediately install an antivirus program that can solve the program.

Further information regarding viruses can be found on one of the numerous virus lexicons, antivirus companies offer on the internet. A couple of the good ones are:

Virus 112 - on Danish.

Danish Computer Emergency Response Team (DK?CERT) - on Danish.

Symantec (Norton Antivirus)

F-Secure - har været på banen siden 1994!

McAfee - good lexicon, but it almost drowns in popup windows...


General information regarding email virus, SPAM and security

There are many myths and misunderstandings surrounding email security, virus and spam. However one thing is certain, virus and spam are a great nuisance and cost companies a lot of money every day.

 

Security and the ‘From address’

The problem is, very simplified of course, mostly related to the ‘from address’ of the email standards in use today. There is nothing stopping you putting a ‘from address’ on your emails that you don’t control or have access to. This is what spammers and virus emails use to make the email seem more trustworthy to unsuspecting users. This, in other words, means that you have absolutely no guaranties of who send an email to you.

Scanning for virus’s and SPAM Since the 14. December 2001 all emails are scanned that pass through our servers, for both virus’s and SPAM (unwanted ad emails) and the user is informed if such an email is tested positive for one of these conditions. Common for both of these installations is to make it safer to read emails. The procedures are however different when a virus or spam email is detected. See below for details on each condition: Virus: If a virus is detected by the scanner it twill be deleted immediately and both sender and recipient are notified. Please notice that there are a series of file types that is not allowed to be send as attached files to your emails, simply because of the inherent danger of them being an undetectable virus carrier. Therefore emails with the following file types attached are deleted as it is seen as a virus: .SCR .PIF .VBS .SHS .EXE .COM .BAT .HTA .CPL If you do need to send a file of one of the types listed above, please compress it into a zip file before sending it. SPAM: All emails are subject to at least 10 different analyses in the attempt to identify whether or not it is SPAM, but unlike virus it is not so easily identifiable. This means that emails that isn’t SPAM could easily be identified as such. Therefore it is not deleted like a virus, it is simply labelled with a clear indication (the first part of the subject is ‘SPAM: ’) in the subject line. This makes it possible to filter the emails and move them to a special folder, so that if you are contacted about you not responding to an email, you can look through the spam folder and it will most likely be there. Please notice however that this also means you need to delete the unwanted emails by hand!


My email does not work after installing or updating Norton Antivirus

Norton Antivirus 2001 can in rare cases create problems in conjunction with sending and receiving email after installing or updating the program. The problem resides in the fact that you suddenly can’t access the mail server anymore; the reason given is normally that you supplied a wrong username or password.

The problem is that Norton Antivirus mixes up the username and password and it can be solved by doing the following:

  1. Deactivate virus-scanning of emails in Norton Antivirus (please remember to close the mail program first).

  2. Re-establish the original settings for the mail server, username and password (see the articles on setting up your email program for guidance on this issue).

  3. Start the email program and verify that it is now possible to fetch emails with the re-established settings. Then close the program.

  4. Reactivate virus scanning of emails in Norton Antivirus.

  5. Start your email program and verify that it is still possible to receive and send email.

Support of IMAPv4

Our mail servers support IMAP version 4, and there are nothing you have to do to activate it. Just remember to keep an eye on your disk space consumption, since it can become very high and max out. To avoid this remember to delete emails in your mail folders. You can, of course, always upgrade your disk space whenever you need to - just contact support.


I have received a SPAM email, what do I do?

You can read more on www.net-tjek.dk if you have received SPAM from a Danish company, there is some information on how you place a complaint.

If the SPAM is of a foreign person, company or organisation there is not much to do, there are very little help to get and no legal actions to take. But if you feel up to it you can find some useful information on www.fabel.dk

You should generally not use any possibilities for clicking on a link or similar to unsubscribe or stop further messages, since many SPAM senders only use this to verify that you actually read what he sends you, after this you would likely receive even more spam.


The mail server tells me that it has deleted an image file that could be a virus file - Why?

It is possible that an incoming email contains a message from the mail server’s anti-virus system that an attached file has been deleted because it was a potential virus carrier. This will normally only happen for files of these types:

.scr
.pif
.vbs
.shs
.exe
.com
.bat
.hta

Therefore it may seem strange that a simple JPG picture file would be deleted by the system - especially since JPG in it self is a very commonly used file standard.

The explanation lies in the name of the file: If the filename contains special language characters (like 'æøåüöäé') some mail programs will change the name of the file, like the example below:

Værdiskab_01.jpg

to

Værdiskab_01.jpg-=?ISO-8859-1?Q?V=E6rdiskab=5F01.jpg?=

The anti virus system will therefore see the file type as

.jpg?=

- And since this isn't a valid file type, it will see this as an attempt to sneak a virus file past the system, and it therefore reacts by deleting the file. The solution could be to change the name of the file to something not containing special characters:

Vaerdiskab_01.jpg

NOTICE: Since it isn't all mail programs that have this behaviour some users might not see this problem at all, and have no problem sending attached files with international characters.


Review and change available diskspace on the mailserver

It is possible to see the current usage and the maximum diskspace that is available on the mail server. To see the information on a given package choose the "Mail Diskspace" in the control panel, it is also possible to upgrade your available diskspace from here.